The Art of the Apology: 4 Elements that Make a Difference

A good apology can go a long way towards righting a wrong and mending a relationship.  It can make a big difference.  That said, sometimes apologies are not very effective and rather than helping things improve they can actually make things worse.  Usually that is because the apology is not perceived as being sincere.  The…

4 Major Benefits of Mediation to Resolve a Conflict

When it comes to resolving a conflict, you have options.  If you are considering filing a lawsuit or going to arbitration, you may want to first consider some specific benefits of mediation. Often arbitration and mediation are lumped together, because people assume that they are essentially the same experience.  In fact, mediation is a unique…

5 Signs You Need a Moderator

Sometimes you can tell there is a danger that a situation is likely to explode.  That’s when it’s time to consider some professional help to diffuse it. Moderation is a preemptive form of mediation.  It is scheduled and conducted before a specific conflict has broken out in an organization or group, but when conflicts are…

Timing for resolution

Too Soon? Too Late? When is the right time to resolve a conflict?

Timing can be critical in the success of a conflict resolution attempt.  But it can be tricky to know when the right time is. When I was a newlywed my mother-in-law wrote down a collection of her recipes that she knew my husband loved.  It was her thoughtful way of passing along family traditions. The…