The Art of the Apology: 4 Elements that Make a Difference

A good apology can go a long way towards righting a wrong and mending a relationship.  It can make a big difference.  That said, sometimes apologies are not very effective and rather than helping things improve they can actually make things worse.  Usually that is because the apology is not perceived as being sincere.  The…

4 Major Benefits of Mediation to Resolve a Conflict

When it comes to resolving a conflict, you have options.  If you are considering filing a lawsuit or going to arbitration, you may want to first consider some specific benefits of mediation. Often arbitration and mediation are lumped together, because people assume that they are essentially the same experience.  In fact, mediation is a unique…