An Angry Boss is a Bad Boss; 5 Major Ways Anger Management Coaching Can Help

By Esther DeWittSeptember 14, 2017 Communication, Conflict Resolution, Emotional Management, Leadership Anger Management, anger management coaching, anger navigation, bad leaders, communication, conflict management, conflict navigation, conflict resolution, dispute resolution, effective communication, emotional management, leadership, leadership power, leading well, lowering anger

When strong emotions get out of control it can negatively impact personal, relational, and professional success. For leaders, this is especially true. Unchecked emotions, especially anger and frustration contribute to poor leadership behaviors. When bosses lash out, react instead of respond, or turn to controlling and/or manipulative patterns to deal with employees, morale, productivity and…

The Art of the Apology: 4 Elements that Make a Difference

By Esther DeWittSeptember 7, 2017September 7, 2017 Communication, Conflict Resolution, Emotional Management apologies, apology, bad apologies, conflict navigation, conflict resolution, dispute resolution, effective communication, good apologies, peace, resolving conflicts, resolving disputes, sorry

A good apology can go a long way towards righting a wrong and mending a relationship. It can make a big difference. That said, sometimes apologies are not very effective and rather than helping things improve they can actually make things worse. Usually that is because the apology is not perceived as being sincere. The…

6 Signs of Servant Leadership

By Esther DeWittAugust 31, 2017 Leadership anger navigation, conflict navigation, effective communication, Empathy, Integrity, leadership, Model Integrity, Servant Leadership

Many of the leaders I work with, especially those in churches and other faith-oriented organizations, consider themselves to be Servant Leaders. They use the term for several reasons, but the main ones I encounter are because it is compatible with Christian lexicon (it sounds good) and/or because they believe they are serving God and/or people…

3 Major Reasons You May Not Want to Fire an Angry Employee

By Esther DeWittAugust 24, 2017August 24, 2017 Communication, Conflict Resolution, Emotional Management, Leadership Anger Management, anger management coaching, anger navigation, communication, conflict management, conflict navigation, effective communication, emotional management, employee retention, Facilitation, Facilitator, leadership, lowering anger

“Anger is one letter short of danger.” Eleanor Roosevelt Anger left unchecked in the workplace can be dangerous on many levels. An angry employee may cause conflict among co-workers, offend clients, undermine organizational goals, taint organization culture, or become a physical danger. Anger in the workplace should not be ignored; it needs to be taken…

4 Major Benefits of Mediation to Resolve a Conflict

By Esther DeWittAugust 10, 2017August 10, 2017 Uncategorized Confidentiality, conflict navigation, conflict resolution, dispute resolution, effective communication, listening for understanding, making peace, mediation, mediator, peace, Resolution, resolving conflicts, resolving disputes, self determination

When it comes to resolving a conflict, you have options. If you are considering filing a lawsuit or going to arbitration, you may want to first consider some specific benefits of mediation. Often arbitration and mediation are lumped together, because people assume that they are essentially the same experience. In fact, mediation is a unique…

What Happens in Mediation Stays in Mediation; What Confidentiality Really Means

By Esther DeWittAugust 3, 2017August 3, 2017 Conflict Resolution Confidentiality, conflict navigation, conflict resolution, dispute resolution, mediation, mediator, Resolution

Can you keep a secret? I can. As a professional mediator it is my job to honor the confidentiality of the mediation process. It is a responsibility I take very seriously. Confidentiality is one of the major benefits of resolving a conflict through mediation. In the state of California, mediation is by law a confidential…

5 Signs You Need a Moderator

By Esther DeWittJuly 27, 2017July 27, 2017 Conflict Resolution conflict navigation, conflict resolution, Facilitation, Facilitator, mediation, mediator, moderation, moderator, resolving conflicts, resolving disputes

Sometimes you can tell there is a danger that a situation is likely to explode. That’s when it’s time to consider some professional help to diffuse it. Moderation is a preemptive form of mediation. It is scheduled and conducted before a specific conflict has broken out in an organization or group, but when conflicts are…

4 Keys to Listening for Understanding

By Esther DeWittJuly 19, 2017July 19, 2017 Communication communication, conflict navigation, conflict resolution, effective communication, listening, listening for understanding, mediation, mediator

People need to be heard. There is a strong desire in all of us to know that others are listening to us, really listening. It is vital for true productive communication.