dispute

Is Compromise Worth it to Resolve a Conflict? 4 Questions to Ask Yourself

Prolonged conflicts can be time consuming, emotionally draining, distracting and disruptive to productivity and generally unpleasant.  Mediation can be an extremely effective way to end a conflict.  The goal of mediation is to find a resolution that is acceptable to both parties.  Essentially it is to see if there is an agreement that both parties…

team leadership

3 Steps Good Leaders Take to Answer Questions

It can be lonely at the top. Leadership comes with a lot of responsibilities and pressures.  So when people question your vision, direction, implementation or especially your competence it can be tempting to head that off at the pass.  Questions can seem like a lack of loyalty, a distraction, or a rebellion.  It is a…

anger

An Angry Boss is a Bad Boss; 5 Major Ways Anger Management Coaching Can Help

When strong emotions get out of control it can negatively impact personal, relational, and professional success.  For leaders, this is especially true.  Unchecked emotions, especially anger and frustration contribute to poor leadership behaviors.  When bosses lash out, react instead of respond, or turn to controlling and/or manipulative patterns to deal with employees, morale, productivity and…

apology

The Art of the Apology: 4 Elements that Make a Difference

A good apology can go a long way towards righting a wrong and mending a relationship.  It can make a big difference.  That said, sometimes apologies are not very effective and rather than helping things improve they can actually make things worse.  Usually that is because the apology is not perceived as being sincere.  The…

leadership

6 Signs of Servant Leadership

Many of the leaders I work with, especially those in churches and other faith-oriented organizations, consider themselves to be Servant Leaders.  They use the term for several reasons, but the main ones I encounter are because it is compatible with Christian lexicon (it sounds good) and/or because they believe they are serving God and/or people…

danger sign

3 Major Reasons You May Not Want to Fire an Angry Employee

“Anger is one letter short of danger.” Eleanor Roosevelt Anger left unchecked in the workplace can be dangerous on many levels.  An angry employee may cause conflict among co-workers, offend clients, undermine organizational goals, taint organization culture, or become a physical danger.  Anger in the workplace should not be ignored; it needs to be taken…

power poisoning

3 Signs You Have Power Poisoning

People, regardless of their personality, can let power go to their head.  They can let it affect how they view situations; how they act, react, and how they treat others.  Sometimes, not for the better.  Often, in ways that surprise them. “The measure of a man is what he does with power.”       Plato Most people, when…

intentionality

4 Major Benefits of Mediation to Resolve a Conflict

When it comes to resolving a conflict, you have options.  If you are considering filing a lawsuit or going to arbitration, you may want to first consider some specific benefits of mediation. Often arbitration and mediation are lumped together, because people assume that they are essentially the same experience.  In fact, mediation is a unique…

Confidential mediation

What Happens in Mediation Stays in Mediation; What Confidentiality Really Means

Can you keep a secret?  I can.  As a professional mediator it is my job to honor the confidentiality of the mediation process.  It is a responsibility I take very seriously.  Confidentiality is one of the major benefits of resolving a conflict through mediation. In the state of California, mediation is by law a confidential…

conflict

5 Signs You Need a Moderator

Sometimes you can tell there is a danger that a situation is likely to explode.  That’s when it’s time to consider some professional help to diffuse it. Moderation is a preemptive form of mediation.  It is scheduled and conducted before a specific conflict has broken out in an organization or group, but when conflicts are…