An Angry Boss is a Bad Boss; 5 Major Ways Anger Management Coaching Can Help

When strong emotions get out of control it can negatively impact personal, relational, and professional success.  For leaders, this is especially true.  Unchecked emotions, especially anger and frustration contribute to poor leadership behaviors.  When bosses lash out, react instead of respond, or turn to controlling and/or manipulative patterns to deal with employees, morale, productivity and…

The Art of the Apology: 4 Elements that Make a Difference

A good apology can go a long way towards righting a wrong and mending a relationship.  It can make a big difference.  That said, sometimes apologies are not very effective and rather than helping things improve they can actually make things worse.  Usually that is because the apology is not perceived as being sincere.  The…

3 Major Reasons You May Not Want to Fire an Angry Employee

“Anger is one letter short of danger.” Eleanor Roosevelt Anger left unchecked in the workplace can be dangerous on many levels.  An angry employee may cause conflict among co-workers, offend clients, undermine organizational goals, taint organization culture, or become a physical danger.  Anger in the workplace should not be ignored; it needs to be taken…

Confidential mediation

What Happens in Mediation Stays in Mediation; What Confidentiality Really Means

Can you keep a secret?  I can.  As a professional mediator it is my job to honor the confidentiality of the mediation process.  It is a responsibility I take very seriously.  Confidentiality is one of the major benefits of resolving a conflict through mediation. In the state of California, mediation is by law a confidential…

5 Signs You Need a Moderator

Sometimes you can tell there is a danger that a situation is likely to explode.  That’s when it’s time to consider some professional help to diffuse it. Moderation is a preemptive form of mediation.  It is scheduled and conducted before a specific conflict has broken out in an organization or group, but when conflicts are…

Timing for resolution

Too Soon? Too Late? When is the right time to resolve a conflict?

Timing can be critical in the success of a conflict resolution attempt.  But it can be tricky to know when the right time is. When I was a newlywed my mother-in-law wrote down a collection of her recipes that she knew my husband loved.  It was her thoughtful way of passing along family traditions. The…